Privacy policy

This is the Privacy Policy of LOWA, LLC, DBA as the Disc Golf Pro Tour (“DGPT,” “we,” or “us”). This Privacy Policy describes how your personal information is collected, used, and shared when you purchase tickets through our website located at tickets.dgpt.com (the “Ticketing Service”).

By using the Ticketing Service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. This policy is specific to the Ticketing Service. For a broader overview of DGPT's data practices, please see our main DGPT.com Privacy Policy.

We may modify this Privacy Policy from time to time. Your continued use of the Ticketing Service constitutes your agreement to any updated Privacy Policy on a prospective basis.

PERSONAL INFORMATION WE COLLECT

When you use the Ticketing Service, we collect the following types of personal information:

Transaction and Contact Information

In order to complete a ticket purchase, you must provide us with the necessary contact and transaction details. This information includes:

- Your first and last name

- Your email address

- Your phone number (optional, but may be required for certain events)

- Billing address

- Other information on a case-by-case basis

Payment Information

-You must provide valid payment card information to complete any purchase.

Payment Processing: Your payment card details (card number, expiration date, CVV) are collected directly by our third-party payment vendor (e.g., Stripe, or another processor integrated with Vivenu, our service provider) and are not received or stored by us.

We receive and store information about the transaction, such as the name associated with your card, the time of the transaction, the amount, and a masked or tokenized version of your card number.

Automatically Collected Information

Each time you visit the Ticketing Service, our platform (Vivenu) and the DGPT automatically collect certain information about your device and your interaction with the Service. This may include:

- Your IP address and approximate location information

- Your browser type, operating system, and Internet service provider (ISP)

- Date/time stamps of your visit

- Referring/exit page

HOW WE USE YOUR INFORMATION

We may use the information collected about you to:

- Fulfill your ticket orders and deliver your purchased tickets to you;

- Manage your ticket entry and access to the event;

- Send you transaction-related communications, such as purchase confirmations and event updates;

- Provide customer support regarding your order;

- Analyze how the Ticketing Service is being used for troubleshooting and improvements;

- Collect debts, prevent fraud, and protect the integrity of the Service; and

- Send you marketing communications related to DGPT events and promotions (depending on your preferences and consent).

DISCLOSURES TO THIRD PARTIES

We may disclose your information to the following types of third parties:

- Authorized Service Providers

We share your information with authorized service providers who are critical to operating the Ticketing Service. These include:

- Ticketing Platform (Vivenu): We use Vivenu as our white-label ticketing platform to process, manage, and deliver tickets. Vivenu may have access to all information collected to the extent necessary to provide the service.

- Payment Providers: Third-party payment processors (e.g., Stripe) handle all payment transactions.

- Other Service Providers: This may include email service providers, analytics companies, and customer support providers.

- Event Hosts/Venues

We may share necessary contact and order information with the specific event host or venue for the purpose of managing event access, security, and communication, especially for high-security or complex events.

Legal Situations

We may disclose your information when we have a good faith belief that compliance is required by a search warrant, subpoena, court order, or similar request from a law enforcement or other government agency.

EMAILS

When you make a purchase, you will receive certain emails:

Transaction Emails: These include your purchase confirmation, tickets, and essential information regarding your specific event, including welcome emails and messages related to weather events, event schedule updates, and similar. You may not opt out of transactional emails.

Marketing Emails: Depending on your preferences at checkout, we may send you emails about future DGPT events, programs, or promotions. You may opt-out of these emails at any time by directly unsubscribing from them.

YOUR PRIVACY RIGHTS

If you would like, you may create an account on tickets.dgpt.com with your email (unique identifier). If you have an account, you can change or update your information by logging into your account and adjusting your account settings. If you’d like to request that we delete your customer information, you may contact us at social@dgpt.com. If you ask us to delete your customer information, you will lose access to certain information about your account.

EEA and UK Users

Users from the European Economic Area (EEA) and the United Kingdom have the right to: opt-out of cookies other than strictly necessary cookies; access, correct, delete, restrict or object to our use of your personal information. We (our ticket platform provider) are the data controller (as defined in the GDPR) for the processing of personal information when you use the Service.

Information about Processing. We process personal information for the purposes that we have described above in this Privacy Policy. The legal basis to process such personal information includes:

- Your consent (which you can withdraw at any time),

- Fulfillment of a contractual obligation or agreement with you;

- Our legitimate interests (provided that your interests and fundamental rights do not override those interests); and

- Compliance with a legal obligation(s).

Requests to exercise any of these rights by individuals in the EEA should be submitted via email to social@dgpt.com. As a United States entity, please note that your information will be transferred outside of Europe, including to the United States.

California Users

Users from California have the right to: request information about the categories and sources of personal information collected about you, and the associated purposes for collection and third-party disclosures; request a copy of your personal information; request deletion of your personal information; and opt out of the sale of your personal information.

To exercise your right to access or delete your personal information, submit via email to social@dgpt.com. Note that to process your request, we must be able to verify your identity as the owner of the account you are inquiring about. We may not be able to fulfill your request until we can do so. Although you do not need to have an account to submit a request, we may not be able to locate certain information to process your request if you don’t have one.

Nevada Users

Nevada residents have the right to opt out of the sale of certain "covered information" collected by operators of websites or online services. To exercise this right, please email social@dgpt.com

CHANGES AND CONTACT US

We may update this privacy policy from time to time. Your continued use of the Ticketing Service constitutes your agreement to any updated Privacy Policy on a prospective basis.